Refund Policy
Last updated: September 18, 2026
1. Subscription Purchases
CrypticX Lab offers recurring paid subscription plans. Pricing and billing frequency are displayed before you complete checkout.
2. Refund Requests
If you believe a charge was made incorrectly, you experienced a material service problem, or you have another legitimate reason for requesting a refund, contact us as soon as reasonably possible through our Contact page with the email associated with the purchase and relevant transaction details.
3. Review of Requests
Refund requests are reviewed based on the circumstances of the purchase, service usage, technical issues, applicable consumer rights, and payment-provider requirements. Nothing in this policy limits refund or cancellation rights that cannot legally be excluded.
4. Renewals and Cancellation
Canceling a subscription prevents future renewals but does not by itself reverse a payment that has already been processed. If you need a refund for a processed renewal, submit a refund request for review.
5. Approved Refunds
Approved refunds are returned through the original payment method and may take additional time to appear depending on the payment method, financial institution, and payment processor.
6. Contact
To request a refund or ask a billing question, use the CrypticX Lab Contact page.